Refund Policy

At My Comfort Malta, customer satisfaction is our priority. If you're not entirely satisfied with your purchase, we’re here to help.

 

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unused and in the same condition that you received it.

• It must be in the original packaging.

• The request for a refund must be made within 14 days of the delivery date.

• Proof of purchase (such as a receipt or order confirmation) is required.

 

2. Non-Refundable Items

Some types of goods are exempt from being returned or refunded, including:

• Perishable goods

• Custom or made-to-order products

• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase

• Gift cards or vouchers

 

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund:

• If your return is approved, a refund will be issued to your original method of payment.

• Please allow up to 7 business days for the refund to be processed after approval.

• Shipping costs (if any) are non-refundable unless the item was defective or sent in error.

 

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us before returning the item.